Privacy Policy

At Remroc, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information across all our associated companies and services.

1. Information We Collect

• Personal details: name, email, phone number, address, ID number.

• Business information: company name, registration number, VAT number.

• Communication data: emails, messages, inquiries, feedback.

• Website usage data: IP address, browser type, location, time spent on the site.

• Transaction data: payment info (via secure third-party processors), order history.

• Cookies and tracking data: collected through website analytics tools.

2. How We Collect Your Information

• Directly from you via forms, registrations, or communications.

• Automatically via our websites using cookies and tracking tools.

• From third parties you’ve given consent to share data with us.

3. Why We Collect Your Information

• To provide and improve our products and services.

• To respond to your inquiries, requests, or customer support needs.

• To process transactions and communicate regarding orders or services.

• For marketing, newsletters, and promotional communication (with consent).

• To analyze website usage and improve user experience.

• To comply with legal obligations and enforce our terms.

4. Sharing of Your Information

• We do not sell your personal data.

• We may share data with:

  • Trusted service providers (e.g., web hosts, payment gateways).

  • Regulatory or law enforcement bodies when required.

  • Internal departments within the Remroc Group (SkyParcel, Aiwibi, Shield Labour, etc.).

• All third parties are bound by confidentiality and data protection agreements.

5. Data Storage & Security

• Your data is stored on secure servers with strict access control.

• We use encryption, firewalls, and other industry-standard safeguards.

• Access is limited to authorized personnel only.

• Data is only retained for as long as necessary for the purposes stated.

6. Your Rights (Under POPIA)

• Right to access your personal information.

• Right to correct or update your information.

• Right to object to processing of personal data.

• Right to request deletion or restriction of your data.

• Right to lodge a complaint with the Information Regulator (South Africa).

7. Cookies and Tracking

• We use cookies to enhance user experience and collect website analytics.

• You can control or disable cookies in your browser settings.

8. Third-Party Links

• Our websites may link to external sites.

• We are not responsible for the privacy practices of these third-party websites.

9. Children’s Privacy

• Our services are not directed at individuals under the age of 18.

• We do not knowingly collect personal data from minors.

10. Changes to This Policy

• This Privacy Policy may be updated periodically.

• Users will be notified of significant changes via email or a website notice.

11. Contact Us

For any questions or concerns regarding this policy or your data:

• Email: action@remroc.co.za